FAQ

Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days and delivered within 7–15 business days for US orders. We ship from US-based warehouses wherever possible to keep delivery times as short as possible.

Do you offer free shipping?

Yes! We offer free shipping on all orders.

What is your return policy?

We want you and your pup to be 100% happy. If you're not satisfied with your purchase for any reason, contact us within 30 days of receiving your order and we'll make it right — no hassle.

Are your products safe for all dogs?

All of our products are designed with dog safety in mind. However, we recommend supervising your dog when using a new product for the first time, especially with toys or wearables.

How does the Calming Anxiety Vest work?

The Calming Anxiety Vest applies gentle, constant pressure to your dog's torso — similar to a comforting hug. This has been shown to help reduce anxiety in dogs during stressful situations like thunderstorms, fireworks, or separation.

Will the Calming Dog Bed fit my dog?

Our Calming Dog Bed is available in 80cm size, which accommodates most small to medium dogs. For best results, choose a bed that allows your dog to curl up comfortably without hanging over the edge.

How do I track my order?

Once your order ships, you'll receive an email with tracking information. You can use that to monitor your delivery.

How do I contact you?

Email us at hello@thecalmpawsco.com — we typically respond within 1–2 business days.